Staff Attorney, Housing and Homelessness – CWJC

Central West Justice Center (CWJC), a wholly-owned subsidiary of Community Legal Aid (CLA), seeks a staff attorney to work in its Worcester office. Together, CWJC and CLA have over 140 dedicated, talented staff working across multiple offices in Central and Western Massachusetts. Our core work includes effective client-centered advocacy and robust outreach to and partnerships with our client communities.

The staff attorney will represent tenants in eviction cases, tenants facing denials or terminations from public and subsidized housing programs, and families appealing denials or terminations from the state’s emergency assistance homeless shelter program. The staff attorney will regularly participate in a Housing Court lawyer-for-the day program. The staff attorney will also assist with grant-writing and reporting.

QUALIFICATIONS:  Admission to Massachusetts Bar or entitled to practice under a Massachusetts practice rule. Experience in landlord-tenant and shelter work preferred, as is fluency in Spanish. Administrative agency advocacy experience helpful. A demonstrated dedication to social justice, sensitivity to the needs and concerns of individuals from diverse backgrounds, and commitment to working with low-income communities are important.

COMPENSATION: The starting salary for this position is $62,500, which is based on a union scale and adjusted upward depending on experience. CLA offers a very generous benefits package that includes 401(k) with employer-paid contribution; low-cost health insurance (medical, dental, and vision) for employees and their dependents; malpractice insurance; paid leave (4 weeks vacation, 3 personal days, 12 sick days, and 13 holidays); and relocation stipend.

APPLICATION PROCESS: Please submit your cover letter and resume either online at, through email to or by mail to Alicia Vaughan, Human Resources Director, Community Legal Aid, 370 Main Street, Worcester, MA 01608

CLA is an Equal Opportunity Employer and strives to ensure that our staff members reflect the diversity of the communities we serve. CLA encourages applicants from a broad range of backgrounds and experiences.

CLA has a hybrid workplace and requires all employees to be fully vaccinated or undergo weekly testing.

Administrative Assistant – De Novo

De Novo is community-based agency that provides free legal services and affordable mental health counseling for low-income people throughout the Greater Boston/Cambridge area. De Novo strives to create a diverse, equitable, inclusive, and safe work environment that welcomes, encourages, and values everyone’s contributions and fosters an exchange of ideas and mutual learning.

Reception duties:

  • Answer phones; screen callers for eligibility for the Center’s legal services and enter necessary intake information into LegalServer and relay messages to staff and volunteers;
  • Refer callers to other service providers and keep track of referrals;
  • Greet clients and other visitors;
  • Collect and record counseling client fees;
  • Prepare, file and retrieve counseling clients’ folders; keep files of administrative and counseling forms;
  • Schedule room use;
  • Maintain computerized client data base; compile data and prepare reports as requested;
  • Provide interpretation services in emergency situations.

Office duties:

  • Order office supplies; keep supplies areas organized;
  • Oversee postal needs including opening and sorting incoming mail and processing outgoing mail;
  • Processing donations including keeping a daily log of all incoming checks and donations;
  • Maintain office equipment (copier, fax, printer, refrigerator etc.) and assist volunteers and staff with office equipment;
  • Keep the reception area neat and organized;
  • Provide support to the Accountant, Development Director, Deputy Director and Executive Director, as requested;
  • Perform additional tasks for the smooth functioning of the office as needed.


  • Bilingual in Spanish and English required. Additional language skills a plus.
  • Experience as a receptionist, office manager, or work in a fast-paced office environment.
  • Ability to multi-task is essential. Must be available to open office at 8:50 a.m. daily
  • Experience with computers including: Microsoft Word, Excel, data entry and SharePoint
  • Sensitivity to people experiencing emotional distress.
  • Experience working with people with low incomes, from diverse backgrounds, and with limited English proficiency.

Hours: 8:50 a.m. – 5:00 p.m. – 35 hours per week (4 days onsite 1 day remote)

SALARY/BENEFITS: The position is 35 hours/week. Salary is commensurate with experience. Excellent fringe benefit package, including health, life, short-term disability, and long-term disability insurance, vacation, personal, and sick time, 403(b) plan, Flexible Spending Plan, training and professional development opportunities.

TO APPLY: Please send resume and cover letter to: John Froio, Deputy Director: Applicants are encouraged to apply early, as applications will be considered on a rolling basis. No phone inquiries, please.

De Novo is a Fair Employment Practices/Equal Employment Opportunity/disability accessible employer committed to maintaining a diverse workplace. Qualified candidates from diverse personal, cultural, and ethnic backgrounds are encouraged to apply.

MassLegalHelp Project Manager, Massachusetts Legal Aid Websites Project – MLRI

Deadline to ApplyApplication materials will be reviewed and interviews will be scheduled on a rolling basis; interested and qualified candidates are strongly encouraged to submit application materials promptly.

The Opportunity:   MLRI is seeking an energetic self-starter to join our team and to manage the MassLegalHelp (MLH) website.  MLH is a statewide legal information website that provides free, accessible, easy-to-understand, practical legal information and self-help materials to low-income, low-literate Massachusetts residents with civil legal needs.  MLH is visited by millions of people each year and is an essential resource for those with civil legal needs as well as for community providers and nonprofits.  This is a unique professional opportunity for someone who is interested in advancing the role of technology to further access to justice for low and moderate income people in Massachusetts. This is a full-time position that reports to the Director of the Massachusetts Legal Aid Websites Project. 

We are starting a significant rebuild of MLH in September 2022, so this is a particularly exciting time to join our team.

About MLRI:  Founded in 1968, MLRI is a nationally-recognized nonprofit poverty law and policy center. Our mission is to provide statewide advocacy and leadership that advances economic, racial, and social justice for low-income people and communities. We pursue systems change through litigation, legislative and administrative advocacy, coalition building, community lawyering, and other strategies to address laws, policies and practices that harm low-income people. MLRI’s advocacy incorporates a racial equity lens and a community-driven framework that centers the voices and experiences of people with lived experience of poverty, economic, and racial injustice. MLRI is also the statewide multi-issue poverty law support center in the Massachusetts civil legal aid delivery system; our advocates provide substantive expertise and technical assistance to frontline legal aid field programs and many other providers who serve low-income people and communities in Massachusetts. Visit

About the Massachusetts Legal Aid Websites Project and MLRI:   The Massachusetts Legal Aid Websites Project, launched in 2005, was one of the first online legal information sites in the nation. It currently consists of four statewide websites —,, and – that provide legal information and resources to low-income people, as well as to a wide network of legal aid and other providers who serve low income people.  The Websites Project is housed at and managed by MLRI.

Core Responsibilities:  

  • In conjunction with the Director of the Websites Project, lead strategic direction of MLH, to ensure that it serves as the trusted, go-to legal information website for low-income, low-literate Massachusetts residents with civil legal needs. 
  • Manage all aspects of
  • Develop and execute the content strategy, including new and innovative approaches to delivering legal rights resources in multiple languages.
  • Work closely with MLH content editors and content contributors to ensure that content is relevant, timely, in plain language and meets the needs of MLH users.
  • Lead strategic communications and outreach activities to grow awareness and adoption of MLH resources and services among key stakeholders in the access to justice community as well as the general public.
  • Participate in statewide legal aid and technology networks, and build relationships with broader justice community stakeholders, including non-legal institutions such as public libraries, educators and social workers to advance outreach and collaboration strategies.
  • Monitor the technical performance of MLH. Serve as the primary point of contact for the MLH technical consultants to guide development priorities, troubleshoot technical issues and remedy bugs.
  • Oversee program evaluation efforts, including obtaining user feedback and conducting user testing.
  • Recruit and supervise volunteers.
  • Spearhead the development of new initiatives that leverage MLH and related technology innovations to increase access to justice in Massachusetts
  • In conjunction with the Director of the Websites Project, support the rebuild of MLH, including working with consultants and the MLH redesign Advisory Committee, participating in user testing, helping to prepare content for migration, and other activities as needed.
  • In conjunction with the Director of the Websites Project and MLRI Administrative Staff, prepare reports for MLH funders, MLH Advisory Committee and others as needed, support fundraising efforts for MLH, and assist in developing the MLH budget. 
  • Additional responsibilities as assigned from time to time.


  • 7 plus years relevant work experience. Poverty law and/or nonprofit legal tech experience is highly desirable.
  • JD preferred but not required.
  • Demonstrated experience writing and editing complex content, particularly legal information, for low literate audiences strongly preferred.
  • Demonstrated experience using video and other non text formats to communicate complex content to low literate audiences is strongly preferred.
  • Experience with automated interview systems, such as DocAssemble or LHI, is preferred.
  • Demonstrated experience administering websites and content management systems, particularly Drupal, is preferred.
  • Desire to keep up with technological developments and interest in making use of emerging technology effectively to support pro se litigants.
  • Excellent oral and written communication skills.
  • Ability to motivate and coordinate loosely-affiliated teams across institutional boundaries.
  • Demonstrated self-reliance and ability to work independently and as part of a team.
  • Experience with social media on a professional basis, and community outreach, is a plus.
  • Proficiency in reading and writing in Spanish is a plus.
  • Commitment to MLRI’s mission to serve low-income and vulnerable populations.

Salary and Benefits:

  • MLRI’s Staff Attorney salary scale is based on years of relevant post-JD attorney experience. For example, current annual salary at 7 years of experience is $73,000; 10 years is $77,750; 15 years is $84,500. Current non-attorney salary at 7 years of experience is $62,854; 10 years is 65,014; 15 years is $71,099. (Please note: MLRI will be updating its salary scales effective January 1, 2023.)
  • MLRI provides a very generous benefits package including health, dental, vision, life and disability insurance, 403(b) plan (as of 10/1/21 which includes a 2% employer contribution after a vesting period of 6 months), as well as vacation, holiday, and family leave.

How to Apply:

Please email a cover letter outlining experience and qualifications and a resume to, with “Website Project MLH” in the subject line. No phone calls please.

Commitment to Diversity and Inclusion

MLRI is an equal opportunity employer that values a diverse workforce and an inclusive culture. We believe that having a staff, board, and volunteers with diverse personal and professional backgrounds and lived experience enhances our ability to meet our mission and creates an environment where all members of our community can thrive. We strongly encourage applications from women, people of color, immigrants, persons with disabilities, members of the LGBTQ community, people with lived experience of poverty, and people from underrepresented and historically marginalized groups.

August 30, 2022

Intake Worker – MWLS

The mission of MetroWest Legal Services is to provide legal advocacy to protect and advance the rights of the poor, elderly, disabled and other disenfranchised people in our service area and to assist them in obtaining legal, social and economic justice. MWLS is an exciting workplace with dedicated social justice advocates—join us!


  • conduct legal intake;
  • answer and direct incoming calls;
  • greet clients;
  • provide oral interpretation and written translation for legal advocates; and
  • perform other general clerical duties.

Qualifications/Competencies include:

  • Fluency in Portuguese required;
  • Proven interest in and commitment to advocacy for the legal rights of low-income and other vulnerable populations;
  • Good customer service, telephone and reception skills;
  • Ability to work and communicate effectively with staff, clients, members of the bar, and the local community;
  • Good word processing, spreadsheet and database entry skills; and
  • Prior experience providing interpretation for Portuguese-speaking clients.

Salary/Benefits: Salary is based on a union scale with a starting wage of $40,000. Benefits package include generous PTO leave, 100% employer paid medical, dental, and vision insurance, employer match on retirement contributions, and professional development opportunities.

To Apply: Candidates should submit a cover letter addressing your interest and experience in poverty/public interest law, resume, and brief writing sample via email to Applicant applications will be considered on a rolling basis. 

MWLS is an Equal Opportunity Employer and strives to ensure that our staff members reflect the diversity of the communities we serve. MWLS encourages applicants from a broad range of backgrounds and experiences. 

Paralegal: Elder, Health & Disability Unit and CASLS – GBLS

August 26, 2022

GBLS is an Affirmative Action/Equal Opportunity/Accessible Employer and strives to ensure that our staff members reflect the diversity of the communities we serve.

Greater Boston Legal Services (GBLS) seeks a full time paralegal to work primarily in the Elder, Health and Disability Unit (EHDU) providing client representation in Social Security matters. A small part of the work is providing client representation in housing administrative hearings for the clients of the Cambridge and Somerville Legal Services (CASLS) neighborhood office. The paralegal will be sited at the GBLS’s Boston office. A hybrid work schedule is possible. 

EHDU represents elders, people with disabilities and families to ensure that they have income, health care and services needed to live independently in the community. The unit’s work includes access to SSI income for children and adults, access to affordable health care for all, and representation of elders in benefits and housing matters. It serves the cities and towns of the Greater Boston area.

CASLS is a small neighborhood office of GBLS located in East Cambridge. It serves low-income residents of Arlington, Belmont, Cambridge, Somerville, Winchester, and Woburn primarily on housing, public benefits, and mental health issues and elderly residents of Cambridge and Somerville.

The candidate will primarily work on SSI and SSDI terminations and denials (for children, adults, and elders) for both the EHDU and CASLS service area, under the supervision of an EHDU attorney or paralegal. This involves interviewing clients, investigating facts, gathering and assessing medical records, assessing the merits of a case, researching and analysis of the law, drafting of written and oral legal arguments, and preparing for and handling of Social Security administrative hearings, including making oral arguments and examination of witnesses (including medical experts). The position may also involve assisting in litigation, legislative and policy advocacy, supervising student and volunteer interns, community legal education, and other work of the EHDU The position involves attendance at statewide meetings and trainings.

Around 30% of the candidate’s time will be spent on representing clients on administrative housing cases for the CASLS service area, under the supervision of a CASLS attorney. This involves interviewing clients and witnesses, conducting file reviews and other fact gathering, assessing the merits of a case, researching and analyzing the law, drafting of testimony and oral legal arguments, and preparing for and handling of housing agency administrative hearings including but not limited to the denial of public housing and Section 8 vouchers, eviction grievance hearings, and Section 8 termination hearings. It may also involve housing policy advocacy.

Qualifications: Candidates should have good communication, organizational, and written and oral presentation skills; ability to read, analyze and synthesize large volumes of medical and other records; and strong demonstrated commitment to anti-poverty and civil rights work. Experience advocating for low-income people and working with immigrants, persons with disabilities, and/or persons of color preferred. In addition to fluency in English, fluency in one or more of the languages spoken by GBLS clients, such as Spanish or Haitian Creole, among others, is preferred.

The salary for this position is based on a union scale. The starting salary range for an applicant with 3-5 years’ of experience is $41,500 to $43,500 (currently under negotiation) with potential increases depending on experience. GBLS offers a generous benefits package including low cost health insurance, retirement contribution, paid time off, and ongoing professional development opportunities.

Candidates should submit cover letter, resume and a brief writing sample to the GBLS Human Resources Team by email to: Please refer to Job Code: EHD/CASLS-para, when applying for this position.  Applications will be accepted until the position is filled but applicants are encouraged to submit applications by September 23, 2022.

GBLS values diversity and encourages applicants from a broad range of backgrounds and experiences.

Senior Attorney, Housing Unit – GBLS

August 25, 2022

Greater Boston Legal Services (GBLS) is an Affirmative Action/Equal Opportunity/Accessible Employer and strives to ensure that our staff members reflect the diversity of the communities we serve.  

Greater Boston Legal Services (GBLS) seeks an attorney with at least 10 years of experience for a permanent position as a senior attorney in the Housing Unit. The attorney will work in the Housing Unit in litigation representing tenants who are facing eviction.  This position is for a senior attorney to provide mentorship, support and supervision to newer attorneys in eviction defense.  The position may also include some of the full range of activities of the Housing Unit, including support for tenants who live in public and subsidized housing, helping tenant organizations preserve affordable housing, shelter advocacy, and any other work of the Housing Unit. In addition to a substantial trial caseload (including jury trials), the work may include participation in legislative and administrative advocacy projects and impact litigation. Evening meetings at community organizations (currently done online) are required.

The position involves responsibility for client cases including interviews, factual investigation, research and analysis of law, development of written and oral legal arguments, negotiation with agency officials and staff, preparation for and handling of administrative, and court hearings. The position may also include legislative advocacy, policy advocacy, and supervising law students and volunteer interns.

Qualifications include at least 10 years of experience preferred and applicants must be admitted attorneys and able to appear in court immediately and represent clients at trial. Experience in representing homeless families, housing law and/or negotiation experience preferred.  Written and oral fluency in Spanish, Haitian Creole or another language spoken by GBLS’s clients is helpful, but not required.  Admission to the Massachusetts Bar is required. 

Salary is based on a union scale, with a starting annual salary of $78,000 depending on experience. Potential salary increase in the future will be determined by the Collective Bargaining Agreement. GBLS offers a generous benefits package and paid time off policy. A hybrid work schedule is possible.

Candidates should submit a cover letter, resume and brief writing sample to the GBLS Human Resources Team by email to Please refer to Job Code: HU-SRATTY when applying for this position. Applications will be accepted until the position is filled but applicants are encouraged to submit applications by September 10, 2022.

GBLS values diversity and encourages applicants from a broad range of backgrounds and experiences.

Staff Attorney – Disability Law Center

The staff attorney will advocate for the rights and interests of individuals with disabilities, including people who have behavioral health conditions. The attorney will investigate allegations of abuse and neglect; conduct virtual and onsite monitoring of community residences and other facilities; engage in advocacy to address human rights, discharge planning, community integration issues; and/or provide representation in civil rights cases. Bilingual applicants and applicants with 3 to 5 years of legal practice experience preferred. 

Staff Attorney – Job Description  
Position: Staff Attorney 
Reports To: Supervising Attorney 
Wage Class: Exempt 
Union Classification: Eligible 
Location: Hybrid – combination of remote and in-office in Boston  or Northampton DLC offices.  

Essential Functions: 

DLC Staff Attorneys perform a wide range of duties, including the following: 

  • Represent clients consistent with the DLC’s priorities and case selection criteria; develop and implement case strategies; engage in litigation, negotiation, mediation in consultation with the Director of Litigation and/or the Director of Advocacy.  
  • Conduct in-person monitoring, and investigative activities in facilities and community settings, including psychiatric hospitals, nursing facilities, and group living environments; interview witnesses and conduct factual investigations into allegations of abuse and neglect of people with disabilities; develop and execute workplans to assess, report upon, and address incidents of abuse and neglect. 
  • Attend in-person meetings with colleagues, clients, opposing parties, government officials and others. 
  • Provide information and self-advocacy assistance to DLC clients. 
  • Analyze statutes, regulations, agency policies/procedures and proposed legislation.  
  • Gather information from individuals with disabilities, family members and stakeholder groups to assist with policy analysis. 
  • Develop training and education materials and conduct training and outreach activities in the community. 
  • Cultivate and maintain relationships with subject area professionals and advocates, including state officials and agency staff, providers, advocacy organizations, pro bono attorneys, and community advocates. 
  • Collaborate with Senior Attorneys, Supervising Attorneys, the Director of Advocacy, and the Director of Litigation in the development of systemic activities as appropriate, including impact litigation.  
  • In accordance with DLC policies and procedures, maintain: the security of confidential information and records; complete and accurate records documenting advocacy, monitoring, and investigation activities and time spent. 
  • Be available to travel throughout Massachusetts to perform assigned job tasks. 
  • Perform related tasks consistent skills, abilities, and general responsibilities as required to support DLC’s mission, as assigned. 


  • Juris Doctorate and ability to practice law in Massachusetts (current MA bar admission or immediate ability to be admitted to MA bar required) 
  • Practical legal experience, such as client counseling, appearances in court and administrative proceedings, legislative advocacy, and administrative advocacy; 
  • Experience advocating on behalf of individuals with disabilities and/or demonstrated commitment to protecting and promoting the rights of people with disabilities, people of color, and/or low-income clients. 
  • Professionalism and sound ethical judgment.  
  • Ability to work with diverse groups of individuals. 
  • Ability to analyze facts and pertinent legal authority and develop creative solutions. 
  • Ability to produce high quality legal writing. 
  • Ability to work efficiently, independently, and collaboratively. 
  • Ability to multi-task and effectively manage time. 
  • Ability to travel throughout the Commonwealth. 

Desired Attributes: 

  • Ability to communicate effectively in ASL, Spanish, or another non-English language. 
  • 3 to 5 years of legal practice experience. 


Salary is determined by a collectively bargained salary scale based upon years of experience. DLC provides a generous benefits package, including retirement benefits and dental insurance.   

To Apply 

Interested applicants for this position must submit a cover letter and a resume (with three references) through the form on at the bottom of the posting on the DLC websiteApplications will be accepted on a rolling basis until the position is filled. 

If you require a reasonable accommodation for completing this application, interviewing, or otherwise participating in our employee selection process, please contact Amanda Gasparonis via email at  

Diversity and Inclusion Mission Statement 

DLC is committed to protecting the fundamental human rights of its clients by providing zealous advocacy and representation. To do so effectively, DLC must foster diversity at all levels of the agency and approach our work through an intersectional lens. We are dedicated to understanding our clients’ diverse circumstances and meeting their needs as well as maintaining an inclusive environment that supports success and the well-being of staff.  

Equal Opportunity and Affirmative Action Employer 

The Disability Law Center values diversity of culture, disability, and other life experiences, and is an Equal Employment Opportunity and Affirmative Action Employer by choice. All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, military service, veteran status, age, citizenship, marital status, status as a parent/guardian, or any other characteristic protected by law. We endorse and support the intent of the Americans with Disabilities Act of 1990 (ADA) and are committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants and employees to enable them to perform the essential functions of their positions. 

Disclaimer: The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. The description is not intended to be an exhaustive list of all functions or inclusive of all job responsibilities that may arise. The Employer retains the right to change or assign other duties to this position.   

Education Staff Attorney – Victim Rights Law Center

Title: Education Staff Attorney
Status: Full Time (preferred, but flexible)
Location: Remote/Available to appear at hearings and meetings across Massachusetts


The Victim Rights Law Center (VRLC) is a nonprofit law center that provides free legal services to sexual assault survivors in Massachusetts and Oregon, and also national training, mentoring, resources, and other support for lawyers, advocates, and other victim service providers on the legal and privacy needs of survivors of gender-based violence. The VRLC’s mission is to provide legal representation to victims of rape and sexual assault to help rebuild their lives, and to promote a national movement committed to seeking justice for every rape and sexual assault victim. All applicants must align themselves with the VRLC’s mission and our commitment to transforming the response to sexual violence through survivor-led and survivor-informed legal practices.

This position is ½ direct services and ½ national training and technical assistance.

Direct services: A successful candidate will enjoy providing legal representation to campus student sexual assault survivors across Massachusetts. The candidate will act as an advisor throughout the investigation and adjudication process, advocate alongside the client for supportive measures, and file administrative complaints. They will be committed to serving marginalized and underserved populations and passionate about ending sexual violence.

Technical assistance: The candidate will create and deliver in-person and online trainings, develop curricula that is consistent with innovative approaches to adult learning, conduct legal research, and work collaboratively with campus administrators and their teams across the country.

VRLC strives to build and strengthen a culture of diversity, equity, and inclusion. This includes building a team that reflects the diversity of the communities we serve. People of color, LGBTQIA2S+ individuals, survivors, immigrants, and people with disabilities are strongly encouraged to apply for this position.


  • Provide sexual assault survivors with legal consultations, representation, and referrals
  • Conduct intakes with sexual assault and stalking survivors
  • Participate in intake and case assessment meetings
  • Participate in the collection of accurate client services data
  • Work collaboratively with a team of lawyers and paralegals
  • Provide support and consultation to campus administrators and their teams in the states, tribes and territories who receive funding from the U.S. DOJ’s Office on Violence Against Women (OVW) Campus program
  • Create, update, and deliver survivor-centered, culturally responsive, remote and in-person trainings
  • Develop, draft, edit, and/or review tools and resources created for student conduct administrators, advocates, Title IX coordinators, and other members of Coordinated Community Response Teams on campus
  • Track and maintain data related to the delivery of training and technical assistance and grant reporting
  • Ensure timely completion of project deliverables
  • Other duties as assigned

Required Qualifications:

  • Admitted to practice law in Massachusetts and in good standing
  • 2+ years of experience providing legal representation to survivors of gender-based violence or equivalent expertise
  • Experience working with trauma survivors and/or underserved communities (e.g. LGBTQ, communities of color, people with disabilities, minors, etc.)
  • Valid driver’s license and comfortable driving throughout the Commonwealth
  • Excellent written and verbal communication skills
  • Experience designing, creating and delivering in-person and remote (online) presentations, trainings, workshops, and companion materials
  • Ability to work both independently and collaboratively
  • Ability to prioritize tasks and shifting demands and still meet project deadlines
  • Problem-solving skills and creative approaches to using the law to meet survivors’ needs

Salary Range: $60-65k/year depending on experience

Hybrid Work: VRLC has a Hybrid Work Policy. “Hybrid Work” is a flexible workplace model that is supportive and inclusive of employees fulfilling their job responsibilities in-office, remotely, or at another location (partner agency) for all or part of their regularly scheduled work hours. Employees have a choice in selecting a working environment that helps them be most productive while meeting the needs of the VRLC and prioritizing both a survivor-centered approach to work and survivor privacy. For this role, the candidate must be available to attend meetings and hearings in Massachusetts with clients as needed.

Benefits: The VRLC provides generous paid holiday, vacation, and sick leave; health and dental insurance; long & short-term disability and life insurance; 403b plan with employer match; public transit pass (when not working remotely); and a caring and engaging work environment.

To Apply: To apply, e-mail us your resume and cover letter at with both your last name and “Ed Attorney” as the subject of your email. Applications will be reviewed on a rolling basis, and the position will remain open until filled.

The VRLC is committed to providing meaningful and equitable access for all candidates. Please let us know if, at any time in the hiring process, an accommodation is needed to make the process more accessible.

Intake Specialist – VLP

POSITION: Intake Specialist 

DAYS/HOURS: Monday – Friday, 8:30 AM- 4:30 PM with one unpaid hour for lunch  

REPORTS TO: Chris Neighbours, Call Center Manager 

UNIT: Eastern Region Legal Intake (ERLI) of the Volunteer Lawyers Project

LOCATION: Remote (Massachusetts)  

HOURLY WAGE: $22.63 per hour 

Click here to apply!

This application will remain open until the position has been filled.


Eastern Region Legal Intake (ERLI) is a project of VLP that provides callers with information, legal advice, and referrals; screens clients for legal aid eligibility; and conducts intakes in legal aid priority cases. ERLI receives nearly 15,000 calls annually from low-income Massachusetts residents seeking legal assistance. Without the services of ERLI and its staff, many of these residents may go without assistance. 

ERLI is seeking a full-time Intake Specialist to answer calls, screen for eligibility, conduct intakes, give information and referrals, schedule appointments, and data entry. The Intake Specialist will receive ongoing training in standard procedures, customer service, data entry, and specialized legal education in order to provide the highest level of legal information, referrals, and advice under the supervision of a manager and attorney. 

This is a permanent, full-time staff position at the Call Center. Candidate MUST reside in Massachusetts and must have access to a secure internet connection.

VLP is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy, national origin, genetics, disability, age, military, or veteran status. 



  • High School/GED Diploma
  • Proficiency in Microsoft Office Suite


  • At least 1 year of call center experience or telephone customer service experience
  • At least 1 year of data entry experience and/or intake-related experience  


  • Knowledge of MA laws surrounding Housing, Family Law, Benefits and Consumer
  • Prior intake experience
  • Prior experience working in legal aid, the court system or a law office that handles civil cases in serving low-income populations.


  • Strong verbal and written communication skills, including strong data entry and typing skills
  • Ability to learn and retain new information quickly
  • Strong interpersonal skills
  • Strong organizational and time management skills
  • Ability to excel working independently and within a team
  • Ability to learn and navigate computer, case management, software, and phone systems
  • Ability to be flexible and adapt to various client situations and changes in program procedures
  • Ability to manage stress and identify self-care as needed
  • High level of attention to detail and accuracy
  • Ability to analyze and problem solve quickly


  • Strong ability to navigate computer, software, internet, and phone systems
  • Ability to effectively and efficiently communicate over the phone and email


  • Conduct intakes by phone on the ERLI queue and respond to online intake requests for legal assistance
  • Apply legal training to client’s case facts and provide accurate information, referral, or legal advice under the supervision of the manager and supervising attorney 
  • Utilize case management database to document case facts and prepare case files for daily supervisor review
  • Schedule clients for advice calls and conduct advice call back appointments
  • Other duties as determined by Program needs

Volunteer Lawyers Project is committed to a diverse work environment and is proud to be an Equal Opportunity Employer. Our ideal candidates are respectful of an inclusive work environment. VLP strives to ensure that those working in our organization reflect the diversity of the communities we serve. VLP encourages applicants from a broad spectrum of backgrounds to apply for positions.

Three (3) Staff Attorneys: Medical-Legal Partnership, Education, Family Stabilization – NLA

Northeast Legal Aid is hiring three Staff Attorneys, one each to work in a medical-legal partnership, to handle education matters, and to help stabilize families. 

Please send a resume and two references to  Equal Opportunity Employer seeking diverse candidates.