CENTRAL TECHNOLOGY PROJECT

Mission

The primary goal of the Central Technology Project is to provide technology services and support to MLAC and LSC funded legal aid organizations in Massachusetts, consistent with the MLAC mission and vision. The Central Technology Project does so by coordinating and implementing standardized technology offerings that help organization staff deliver legal services to low-income clients effectively and efficiently.

Supported Technologies

The Central Technology Project provides user support, training and management of the Help Desk for all legal services staff in Massachusetts, and overseeing the central technology systems architecture including:

• Voice over IP (VoIP)
• Citrix
• Microsoft Office 365, SharePoint and other ancillary tools
• Case management systems
• Wide and Local Area Networks
• Data security, network security and endpoint protection

History

Statewide investment in technology began in 2004 when members of the Technology Committee began developing and implementing a standardized, robust system-wide case management program.

2007 brought the implementation of the Citrix platform which allowed users to have their ‘desktop’ and work related tools on any device from any location.

In 2010 MLAC helped invest in a statewide VoIP telephony platform.

Tobey Johnson, the current Director of Information Technology, joined the MLAC team in 2013.

The Central Technology infrastructure was migrated to a fully hosted and managed data center environment in 2014.

MLAC upgraded to a managed, firewall protected network architecture in 2015, adding redundancy and increased bandwidth to improve program operations.

Staff

• Tobey Johnson, Director of Information Technology
• Patricia Shaughnessy, Support and Training Specialist
• Jacqueline Sullivan, Technology Support Analyst

Contact

For more information about the Central Technology Project, please contact Tobey Johnson at tjohnson@mlac.org.