CENTRAL TECHNOLOGY

Mission

Central Technology provides technology services and support to MLAC and Legal Services Corporation (LSC) funded legal aid organizations in Massachusetts, consistent with the MLAC mission and vision. The Central Technology team does this by coordinating and implementing standardized technology offerings that help organization staff deliver legal services to low-income clients effectively and efficiently.

Supported Technologies

Central Technology provides user support, training and management of the Help Desk for all legal services staff in Massachusetts, and overseeing the central technology systems architecture including:

• Voice over IP (VoIP)
• Citrix
• Microsoft Office 365, SharePoint and other ancillary tools
• Case management systems
• Wide and Local Area Networks
• Data security, network security and endpoint protection

History

Statewide investment in technology began in 2004 when members of the Technology Committee began developing and implementing a standardized, robust system-wide case management program.

2007 brought the implementation of the Citrix platform which allowed users to have their ‘desktop’ and work related tools on any device from any location.

In 2010, MLAC helped invest in a statewide VoIP telephony platform.

Tobey Johnson, the current Chief Information Officer, joined the MLAC team in 2013.

The Central Technology infrastructure was migrated to a fully hosted and managed data center environment in 2014.

MLAC upgraded to a managed, firewall protected network architecture in 2015, adding redundancy and increased bandwidth to improve program operations.

Staff

• Tobey Johnson, Chief Information Officer
• Patricia Shaughnessy, User Access Administrator
• Jacqueline Sullivan, Technology Operations and Security Administrator

Contact

For more information about Central Technology at MLAC, please contact Tobey Johnson at tjohnson@mlac.org.