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Office Manager – Mental Health Legal Advisors Committee

The Mental Health Legal Advisors Committee (MHLAC) is hiring an Office Manager responsible for the day‐to‐day services and operations of our Boston‐based office. At the direction of the Director of Operations and/or the Fiscal Assistant, the Office Manager supervises office operations and facilities (including, but not limited to, the maintenance of office systems and organization of the physical plant, as necessary). The Office Manager also answers phones and directs calls, assists in the receipt and processing of requests for legal assistance from prospective clients, performs clerical/secretarial functions, and assists in the planning and execution of office activities, MHLAC training events, Board meetings, and occasional staff social events.

MHLAC is a state agency of the Supreme Judicial Court. Created by the legislature in 1973, it offers free legal assistance to poor people with mental health challenges throughout the Commonwealth, handling 2,500 requests for legal assistance annually. In order to maximize the impact derived from limited resources, MHLAC’s employs its experienced and talented staff to identify and pursue issues faced by significant numbers of clients in common, often in cooperation with other advocacy organizations or community groups. Approaches to solving client problems depend on the issue itself and the best strategy for accomplishing results. Tactics include class‐based, targeted individual litigation, and community lawyering, as well as legislative, administrative, and public advocacy. MHLAC serves as a statewide resource on mental health law and policy. It generates legal and policy materials, testifies on proposed laws and regulations, and has a long history of providing educational and training programs for public counsel, legal services attorneys, social workers, judges, and the general public.

Position Type: Staff/Full‐time, state benefits eligible
Salary Range: $47,795 to $72,477, commensurate with experience and qualifications
Office Location: 24 School Street, Suite 804, Boston, MA 02108
Agency Website: www.mhlac.org
Applications received after July 17, 2019 may or may not be considered.

Qualifications and Experience:
We seek persons with a demonstrated commitment, and the necessary skills, to assist staff advocates to do high quality advocacy in the pursuit of justice for people with mental health disabilities. More specifically:
– A Bachelor’s degree (B.A. or B.S.) is preferred;
– Experience in working in or administering a law office strongly preferred:
– Experience in taking in and processing requests for legal assistance (intake) strongly preferred;
– Experience with complex work management computer applications and in the provision of technical assistance/computer troubleshooting preferred.

Skills and Abilities:
– Strong organizational skills;
– Strong technology skills;
– Strong attention to detail;
– Good judgment;
– Strong interpersonal communication skills;
– Strong analytical and problem solving skills;
– Able to work harmoniously and effectively with others;
– Able to preserve confidentiality and exercise discretion;
– Able to work under pressure;
– Able to manage multiple projects with competing deadlines and priorities;
– A self‐starter who desires to show ownership and commitment to the job;
– Accurate proofreader;
– Ability to communicate in Spanish or another language common among potential MHLAC clients preferred.

Duties:
– Responsible for the day‐to‐day administrative functions;
– Assists the Intake Department in taking information from clients who call for legal assistance, recording the information in the office case management system, and responding;
– Provides confidential assistance to the Executive Director and Director of Operations;
– Manages general services by scheduling, allocating and monitoring work and oversees the purchasing of office supplies, equipment inventory and maintenance;
– Oversees the file room, mail, main phone, kitchen area, photocopying areas, maintenance and housekeeping;
– Responds to employee requests/complaints and communicates related issues best handled by
building engineering. Performs follow‐up functions to ensure problem resolution;
– Works collaboratively with the management team;
– Assists staff in clerical tasks as needed;
– Respond to persons who call the office or walk in;
– Determines steps for problem resolution and escalates to manager when issue needs to be resolved at a senior level;
– Supports training events and is the lead contact for event management;
– Has appropriate working knowledge of technology infrastructure and assists in troubleshooting;
– Other related duties, as assigned.

References and computer skill evaluation will be asked of finalists.
A criminal background check will be completed for selected candidate.

How to Apply:
By July 17, 2019, please submit resume and cover letter indicating the position you are applying for via email at hiring@mhlac.org or by mail to:

Hiring Committee
Mental Health Legal Advisors Committee
24 School Street, Suite 804
Boston, MA 02108

The Mental Health Legal Advisors Committee is an Equal Opportunity Employer and encourages applicants from a broad range of backgrounds to apply, including those who may require reasonable accommodations on account of disabilities. Please contact Director of Operations, Abigail Selter at (617)338‐2345, ext.143, with any questions regarding the position and requirements.