HLA is a dynamic non-profit, public interest law firm that provides free legal assistance to Massachusetts residents in low-income situations who are facing barriers to health care. Founded in 1996, HLA provides individual representation and advice for more than 1,000 clients annually. HLA also engages in system-wide litigation, public policy advocacy, and educational programming to advance its goals. Learn more about us at https://www.healthlawadvocates.org/
HLA is committed to diversity in its workforce. A crucial part of HLA’s vision is supporting cultural and linguistic competence, as well as ensuring diversity of staff and volunteers, so clients can be best served. Women, individuals with disabilities, LGBTQ individuals, people of color, and people who speak English as a second language are encouraged to apply.
The Paralegals for HLA’s General Legal Practice department are the first point of contact for the majority of individuals seeking assistance from this department. They work closely with clients and provide critical support for HLA attorneys. This position is also responsible for administrative support in furtherance of HLA’s mission.
More specific duties include:
§ Intake: Conduct initial client intake phone calls and manage follow up correspondence; manage and triage inquiries from individuals seeking assistance; perform eligibility screenings; manage client waitlist; refer callers to other applicable organizations if HLA cannot assist with a specific issue
§ Case support: Secure signed release forms; gather and organize client documents; maintain case files and case management system; interact with referral organizations; draft correspondence in consultation with attorneys; communicate with medical providers, health insurance agencies, billers, collection agencies, and other agencies as needed; conduct background research
All HLA employees are expected to have the skills to:
§ Work both independently and as an effective team member
§ Communicate clearly and professionally
§ Maintain confidentiality
§ Demonstrate intellectual curiosity and openness, with the desire and ability to listen and learn
§ Understand and believe in the mission of the organization
§ Embody the values of the organization, including a commitment to decreasing inequity in society
In addition, requirements specific to this position are:
§ Legal or consumer assistance background
§ Proficiency in Microsoft software
§ Sense of humor and enthusiasm for public interest advocacy
§ Patience on the phone
§ Meticulous organizational and time management skills
§ Ability to effectively manage multiple priorities
§ Bilingual fluency in English and Spanish is strongly preferred; Portuguese and/or Haitian Creole are a plus
This position includes a robust benefits package including competitive salary (based on experience and other qualifications), comprehensive health insurance, and a generous paid leave policy.
Applications must be submitted online at https://hlainc.efficientapply.com/jobs/ and will be accepted on a rolling basis until the position is filled. Please include a cover letter.