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Receptionist – Cambridge and Sommerville Legal Services

Greater Boston Legal Services (GBLS) is an Affirmative Action/Equal Opportunity/Accessible Employer and strives to ensure that our staff members reflect the diversity of the communities we serve.

GBLS seeks a qualified candidate to fill the new position of Receptionist at the Cambridge and Somerville Legal Services (CASLS) office. CASLS is a small supportive neighborhood office with a strong track record of success in providing legal assistance to low income, elderly, and immigrant communities it serves in Cambridge, Somerville, Arlington, Belmont, Woburn, and Winchester.

Location: This position is based at 60 Gore Street, Second Floor, East Cambridge, MA 02141. It is “in person” five days a week.

Hours: This position is for 35 hours a week. The daily schedule will be based on coverage needs and may change over time but will be regular. Normal office operations time is Monday through Friday, from 9:00 am to 5:00 pm.

Duties

  • Answer the phone and apply unit protocols to screen and direct callers as appropriate.
  • Answer the door and determine the nature of the visitor’s business (including greeting clients, directing potential clients as appropriate, and providing building access to postal and other delivery persons).
  • Determine initial legal problem and/or geographic and/or financial eligibility for prospective clients who contact CASLS by phone or in person.
  • Upon request, schedule interpreter and other appointments for CASLS staff.
  • Sort, date-stamp and distribute incoming mail and stamp and post outgoing mail.
  • Be available between calls to assist with office administrative tasks such as updating office forms, scanning, copying, and library filing.
  • Maintaining updated brochures and flyers in CASLS reception area.
  • Occasionally assist clients by making certain referrals.
  • Some data entry.
  • On occasion, as time permits, assist with on the job training for new staff.

Qualifications

  • Excellent oral skills and good judgment.
  • Ability to maintain professionalism and patience when dealing with clients and potential clients who may be distressed.
  • Ability to use computer database to enter information and search for information.
  • Ability to use basic functions of Microsoft Word and Excel.
  • Willingness and ability to learn where to refer callers.
  • Ability to maintain strict confidentiality.
  • Fluency in English (Fluency in one or more languages spoken by CASLS clients, such as Spanish, Portuguese, or Haitian Creole, is helpful but not required).

Salary is based on a union scale, with a starting annual salary of $44,500 for a receptionist with five years of experience (and annual increases every July 1). There is an additional payment of $950 annually for a second language ability if applicable. GBLS offers a generous benefits package, retirement contribution, and paid time off.

Candidates should submit a cover letter and resume to the Human Resources Department, via e-mail at jobs@gbls.org. Please refer to Job Code: CASLS-RECEPTIONIST when applying for this position. Deadline for applications is January 17, 2024 or until the position is filled.

GBLS encourages applicants from a broad range of backgrounds and experiences.