Tag Archive for: access to justice

Massachusetts Access to Justice Commission announces four new members and release of report on lessons learned during the COVID-19 pandemic

BOSTON, October 26, 2022 — The Supreme Judicial Court today announced the appointments of four new members to the Massachusetts Access to Justice Commission and the recent release of the Commission’s report on lessons learned during the COVID-19 pandemic.

The report, “Creating a More Equitable System: Lessons Learned During the COVID-19 Pandemic”, was released in September of 2022. The report compiles feedback from a range of access to justice stakeholders and reflects on lessons learned during the pandemic and opportunities to take advantage of Trial Court adaptations and innovations to improve access to justice for all court users.

First established by the Supreme Judicial Court in 2005, the Access to Justice Commission seeks to improve access to justice for people who are unable to afford an attorney for essential civil legal needs, such as cases involving housing, consumer debt, and family law.

“Each of these new Commissioners joins us with extensive relevant experience and will bring insight and knowledge essential to the Commission’s ongoing efforts to ensure equal access to justice,” said Supreme Judicial Court Justice Serge Georges, Jr., and Marijane Benner Browne, Co-Chairs of the Access to Justice Commission. “We are also pleased to share the Commission’s report and look forward to working collaboratively with stakeholders on moving the report’s recommendations forward.”

The new Access to Justice Commission members are:

  • Justine A. Dunlap is a Professor at the University of Massachusetts School of Law where she teaches courses on access to justice, family law and practice, and civil procedure. Her publications have focused on domestic violence, juvenile law, mental health law, and school teaching, including contemplative learning practices. Professor Dunlap began her legal career at the Legal Aid Society of the District of Columbia and later worked at the District of Columbia Superior Court as a staff attorney and Director of the Counsel for Child Abuse and Neglect, a branch of the Superior Court’s Family Division.
  • Colin Harnsgate is a Senior Staff Attorney in the Bankruptcy and Consumer Units at the Volunteer Lawyers Project (VLP). His first two years of law practice were with AmeriCorps Legal Advocates of Massachusetts, where he served at Rosie’s Place and Greater Boston Legal Services. Attorney Harnsgate serves as an Adjunct Clinical Instructor of the Consumer Debt Practicum at Boston University School of Law. He is also a Co-Chair of the Commission’s Consumer Debt Committee.
  • Danielle Johnson is the Deputy Director of the Mayor’s Office of Housing Stability in Boston. Previously, Attorney Johnson was the Managing Attorney of the Elder, Health and Disability Unit, and was a staff attorney in the Housing Unit, at Greater Boston Legal Services. She also worked in private practice handling criminal matters. Attorney Johnson is a published author in the Boston Bar Journal and the Boston Globe where she has written about the need for diversity in the legal community. Attorney Johnson is an Adjunct Professor at Suffolk Law School where she teaches an Access to Justice Seminar. She is also a member of both the Commission’s Racial Equity and Justice Committee and its Housing Committee.
  • Lisa Owens is the Executive Director of the Hyams Foundation, which funds organizations and networks working toward racial and economic justice in Greater Boston and Massachusetts. Ms. Owens brings over 25 years of experience building local grassroots organizations and supporting national movements.  She previously served as the Executive Director of City Life/Vida Urbana, a prominent housing justice group that is nationally recognized for organizing communities against displacement and building collective power for systemic change. Ms. Owens has taught courses on community organizing and nonprofit management in local universities and has served on the boards of many Boston-based and national organizations committed to fighting for social, racial, and economic justice.

Among other activities, the Access to Justice Commission coordinates with civil legal aid organizations to support their activities and develop new initiatives to address unmet needs. The Commission also works to increase the number of attorneys able to provide pro bono or limited assistance civil legal services and coordinates with the court system on initiatives that assist individuals to better understand and navigate civil legal proceedings. The Commission’s members include representatives from the court system, legal aid organizations, social service organizations, bar associations, law schools, businesses, and other stakeholders in the access to justice community.

More information about the Commission and its work is available on the Commission’s website.

Boston Bar Foundation announces grant to Massachusetts Access to Justice Commission for civil legal aid directory

The Boston Bar Foundation (BBF) announced on Thursday that it will grant $12,000 in special funding for the purpose of creating a civil legal aid directory to serve the Commonwealth of Massachusetts. The donation was made to the Massachusetts Legal Assistance Corporation (MLAC), acting for the benefit of the Massachusetts Access to Justice Commission (ATJC).

The directory will inform and educate private foundations and businesses about philanthropic opportunities to support legal aid programs by enabling potential donors to quickly and easily find where to make donations to legal services that align with their ideals and goals.

“The Boston Bar Foundation is thrilled to provide funding for this project, which supports the ecosystem of legal aid providers throughout the Commonwealth,” remarked BBF President Russell Beck. “In addition to our portfolio of direct legal services granting, the BBF’s support of this new resource will enable organizations working directly in the community to ensure equal access to civil justice.”

“The civil legal aid directory is a powerful tool to help funders achieve their goals in areas such as family preservation, housing, education, immigration, racial equity, and further access to justice for those unable to afford an attorney,” said Marijane Benner Browne, co-chair of the Massachusetts ATJC. “The civil legal aid directory will also serve as a valuable resource to those seeking legal assistance, as well as researchers.”

Currently, information about more than 70 organizations funded by the BBF, the Massachusetts Bar Foundation, and MLAC has been accumulated. According to John Kenneth Felter, member of the Massachusetts ATJC Revenue Enhancement Committee, the directory “will contain key information about each organization, including, among other things: contact information, types of legal services provided, mission statement, geographic service area, number of attorneys and legal assistants, numbers and types of matters opened and closed, and basic financial information.”

“Our hope is that many funders across the state will learn about the civil legal aid directory, gain a better understanding of the critical and essential work being done by civil legal aid organizations in Massachusetts, and fund organizations that align with their mission and goals,” said MLAC Executive Director Lynne Parker.

First established by the Supreme Judicial Court in 2005, the ATJC seeks to improve access to justice for people who are unable to afford an attorney for essential civil legal needs. Among other activities, the ATJC coordinates with civil legal aid organizations to support their activities and develop new initiatives to address unmet needs. MLAC—the largest funder of legal aid organizations in the Commonwealth—provides funding, leadership, and a variety of supports to statewide and regional legal aid organizations across Massachusetts which serve low-income people with civil legal problems.

“The mission of the Commission and the BBF go hand in hand, as both strive to facilitate the development and implementation of innovative strategies aimed at increasing access to justice for those unable to afford legal counsel and expanding access to legal services,” said Benner Brown.

The BBF serves as the charitable affiliate of the Boston Bar Association. The Foundation helps serve the community by funding and promoting innovation in the delivery of legal services; facilitating access to legal counsel in underserved communities; and supporting the public service projects and pro bono work of the Boston Bar members.

Racial inequity crisis in the legal profession

There’s a racial inequity crisis in the Massachusetts legal profession, and despite years of studying the problems, Massachusetts lawyers have made little progress in creating more diverse and inclusive workplaces. That’s according to Sheriece M. Perry, co-director of the Department of Support Services in the Office of Court Management of the Massachusetts Trial Court, who wrote about the challenges attorneys of color face in Massachusetts legal organizations and courtrooms.

“It is 2021, and it is baffling to me that so little has changed since I was a teenager on the mock trial team in the 1990s, thinking about becoming a lawyer,” wrote Perry, who is a member of the Massachusetts Access to Justice Commission. “Although I am grateful for the many steps forward, twenty-one years since I embarked on a journey to be the change I wished to see, I still have feelings of hopelessness when I think about equity and the legal profession.”

Her article, “’Diversity, Equity, and Inclusion’ – Catchy Slogans and Buzzwords with Little Proof that they Matter to the Legal Profession in Massachusetts!”, was part of a special issue of the Boston College Law Review in honor of Supreme Judicial Court Chief Justice Ralph D. Gants, who died in 2020, and had worked for many years to combat inequity in the courts and the legal profession.

A February 2021 report by the SJC’s Standing Committee on Lawyer Well-Being details how attorneys from underrepresented groups still have strikingly different experiences than their white heterosexual colleagues. “I believe the Town Hall Report also provides experiential documentation that the Massachusetts legal profession is still light years away from creating equity in this profession,” Perry said. “It also raises the question of how much diversity, equity, and inclusion really matters to the Massachusetts legal community.”

She writes that to create equity in the legal profession, organizations “have to care and be committed to diversity, equity, and inclusion as a culture change.” To begin to address inequities, Perry says, employers have to take inventory of practices that inhibit diversity. They also have to take active steps to address implicit bias in the workforce.

Perry concludes, “As members of the bar, who have been trained to call one another ‘sister’ and ‘brother’ [we] must think hard about what our responsibilities are to this profession, to one another, and to the legal system as a whole. We must be a people of action and we must forge ahead in the very way that Chief Justice Gants blazed the trail for us to follow in his footsteps.”

Read more of Perry’s essay in the Boston College Law Review.

Read all the Essays in Honor of Chief Justice Ralph D. Gants.

MetroWest Legal Services: Fighting for Equal Justice for Over 40 Years

By John Carroll

The service area of MetroWest Legal Services (MWLS) encompasses the soon-to-be-city of Framingham (town residents voted to transition to city status as of Jan. 1, 2018) and 44 surrounding towns west of Boston. Despite a staff of just 22—including 15 full-time attorneys, the organization assists over 2,500 low-income people a year in resolving non-criminal legal matters related to basic but essential needs like housing, health care, protection from domestic abuse, and child support. Needless to say, the MWLS office is usually a pretty busy place.

Nonetheless, Tuesday, August 22 was more hectic than usual. By noon that day, three homeless families turned up at MWLS after being told they did not qualify for state-run Emergency Assistance (EA) shelter. Two of the families weren’t even allowed to fill out an application—they were simply turned away after cursory interviews in which they attempted to briefly explain the complex circumstances of their homelessness. These three families brought the total number of homeless families seeking MWLS’s help getting emergency shelter over 10-day period to six.

“As I heard these stories, one was worse than the next,” wrote MWLS Executive Director Elizabeth “Betsy” Soulé in a recent MWLS newsletter. A mother and child sleeping in their car at a local park. A mother and her severely autistic child who fled domestic violence in another country were made to leave the apartment of the mother’s sister, lest the sister be evicted. A disabled veteran, his recently unemployed wife, teenage son, service dog and aging cat who had been sleeping in their car for two months. The reasons they were turned away from emergency shelter were senseless. The mother and child sleeping at the park, for example, were denied because, lacking a camera or a phone with a camera, they couldn’t produce photographic evidence that they were sleeping in their car.

Fortunately, after a day and a half of meetings and negotiations with the legal department of the state agency that administers emergency shelter, MWLS saw to it that these families received the services they needed. Even better, in the interim, a generous MWLS donor provided funds to rent hotel rooms for the stranded families.

Aside from housing, MWLS includes units dedicated to elder issues, special education, domestic violence, immigration, victims of crime, worker related issues, and others, as well as an innovative medical-legal partnership with the Edward M. Kennedy Community Health Center in Framingham.

MWLS was founded in 1976 as an arm of the South Middlesex Opportunity Council. Since then, it has merged through several iterations into the multi-service legal office that it is today. Soulé’s tenure at MWLS stretches nearly 30 years to 1988, when she joined the organization as a supervising attorney. She has served as executive director since 2008, overseeing MWLS’s vast service area, which encompasses 25-30 House districts and 10 Senatorial districts, with political aplomb. Soulé knows all of the area’s elected officials, and they know her. They also know that she serves their mutual constituents very well. With more than 40,000 people living in poverty in the MWLS service area, Soulé does her best to see that all eligible citizens are served well, but she knows the blanket is too small for the bed. As she lamented in a local newspaper profile on the occasion of the MWLS’s 40th anniversary last year, “there are just way more people who need our help than we can reach because of a lack of resources.

Despite the daily struggle to meet the needs of as many clients as possible, MWLS staff are deeply committed to working to remove barriers to justice for low-income people west of Boston.

“Nobody goes into this for the money,” Soulé told the Boston Globe last year. “They’re doing it because it’s important and they’re committed to the mission. It’s tough work. It’s intense work, but the benefits literally mean the difference between life and death sometimes.”


John Carroll is a partner at Meehan, Boyle, Black and Bogdanow, and the immediate past chair of the Equal Justice Coalition. He is a 2016-2017 fellow with the Access to Justice Fellows Program, a project of the Massachusetts Access to Justice Commission and the Lawyers Clearinghouse that enables senior lawyers and retired judges to partner with nonprofit organizations, courts, and other public interest entities to increase equal justice for all.

City of Boston, MLAC, MLRI Announce Immigrant Defense Fund

Prisoners’ Legal Services: Working to Depoliticize Incarceration

By John Carroll

On May 16, 2017, the Massachusetts Supreme Judicial Court ruled that the Americans with Disabilities Act applies to mentally and physically disabled prisoners seeking parole, requiring  the state  to assist them in developing release plans that address their disabilities with an eye toward reducing the chances that the paroled individual will re-offend and be returned to prison.

Prisoners’ Legal Services (PLS) filed an amicus brief supporting the plaintiff, Richard Crowell, in this landmark case and was very pleased with his victory. Ensuring proper health care—including mental health services—for prisoners with serious medical needs is one of the organization’s four litigation priority areas.

PLS’s other litigation priorities are staff brutality, unfair and discriminatory segregation, and unconstitutional conditions of confinement, all of which—along with the health issue—the organization believes have reached crisis proportions in the state. For example, Massachusetts is one of a small handful of states in the country that allows solitary confinement for up to 10 consecutive years for one disciplinary offense. PLS is currently supporting proposed legislation to reform the use of solitary confinement in Massachusetts, and the organization created a powerful seven-minute documentary video about the lasting effects of solitary confinement. The organization is also advocating legislation that would allow for compassionate release, such as was recently granted former House Speaker Salvatore DiMasi at the federal level. Massachusetts is one of only three states that does not provide incapacitated or terminally ill prisoners the ability to die in their community.

Founded in 1972, PLS is funded chiefly by the Supreme Judicial Court and augmented by grants from other funders, notably the Massachusetts Bar Foundation and the Boston Bar Foundation. Led by executive director Leslie Walker, the organization’s small staff of nine lawyers, four paralegals and three support staff serves the entire state and county correctional system. Prisoners and their family members often make contact with PLS through its website or through defense attorneys who alert the organization when they have concerns about how detained or incarcerated clients are being treated within the prison system. Judges occasionally contact them for the same reason. PLS also disseminates a newsletter throughout the correctional system.

Walker’s interest in prisoner’s rights is rooted in her experience representing an inmate on an administrative charge—which she ultimately proved untrue—as a young Northeastern University law student. She recalled how her client once pointed out to her that, among the 45 prisoners in his cell block, many were relatives and friends from the client’s neighborhood. At that point she realized that crime is a byproduct of poverty. The more Walker studied the field, the more she wondered about the purpose of punishment in light of statistics showing that more than 40 percent of prisoners in Massachusetts will be re-incarcerated within three years.

Prison does not prepare prisoners to re-enter society, Walker concluded. They leave with few marketable skills and because of their criminal record, many are barred from living with their families in public housing, families that could potentially provide material and emotional support, creating a recipe for failure in the free world.

Over time, Walker’s philosophy on incarceration has evolved into three principles: 1) reward good behavior 2) ignore bad behavior if you can, and 3) punish in as limited a manner as possible.

“If we viewed corrections in a less politicized way, with a greater respect for the intrinsic dignity of the of the incarcerated population,” says Walker, “we would see that building more jails reinforces the problem rather than reducing it.”


John Carroll is a partner at Meehan, Boyle, Black and Bogdanow, and the immediate past chair of the Equal Justice Coalition. He is a 2016-2017 fellow with the Access to Justice Fellows Program, a project of the Massachusetts Access to Justice Commission and the Lawyers Clearinghouse that enables senior lawyers and retired judges to partner with nonprofit organizations, courts, and other public interest entities to increase equal justice for all.

Children’s Law Center of Massachusetts: Securing Equal Justice for Low-Income Children and Youth

By John Carroll

Forty years ago, the Children’s Law Center of Massachusetts (CLCM) opened its doors in Lynn with a mission to promote and secure equal justice and maximize opportunity for low-income children and youth throughout the Commonwealth. Since then the organization has had remarkable success in protecting this vulnerable demographic group through local advocacy and by advocating and litigating for systemic change.

For an example of their expert local advocacy, consider the difference the organization made in the lives of 20-year-old “Melissa” (a pseudonym used to protect her privacy), and her two younger siblings. Their father abandoned the family, but they were left without anyone when they lost their mother to cancer. Melissa’s wish was to care for her siblings and keep them all together. Given Melissa’s youth and her school and work commitments, her plans to care of her younger siblings were dubious. The foster care system loomed.

That is, until a CLCM attorney took charge. Against the odds, he helped Melissa get legal custody of her siblings. He then provided assistance so she could secure survivor benefits, health insurance, food stamps, fuel, utilities and housing. He taught her budgeting and financial management. The attorney also provided legal help to Melissa in housing court. Finally, the legal advocate sponsored small fundraising efforts to help Melissa acquire funds to keep the family afloat. Thanks to the commitment of this CLCM counsel, Melissa and her siblings have remained together and have done quite well.

Working more broadly, CLCM was influential in the reform of state and federal laws that mandated life sentences without parole for juvenile offenders. In 2007, the organization recruited a Fellow to investigate, research, and publish a definitive study on the sentencing of youth to life imprisonment without parole. At the time, only Massachusetts and Connecticut mandated that juveniles as young as 14 who were charged with first degree murder (even if only an accomplice, under the felony-murder rule) could be tried as an adult. If convicted, Massachusetts law required that such children be sentenced to life without parole. Through a report, “Until They Die a Natural Death,” published in 2009, CLCM began advocating for changes in this legislation, a goal that was ultimately realized at both the federal and state levels.

Aside from its headquarters in Lynn, CLCM has project offices in Boston and Chelsea and will re-open an office in Lawrence office in September 2017. The agency has nine attorneys, an AmeriCorps volunteer, and a panel of about 40 volunteer private attorneys. Jay McManus, CLCM’s executive director, is a public-spirited lawyer who, like his peers, is committed to helping vulnerable people.

Aside from working on juvenile justice reform, CLCM engages in an array of educational and systemic change efforts, including research, appellate and legislative advocacy, impact litigation, and committee and task force work. It produces informative, easy-to-read materials, such as “Quick Reference Guides” on Children’s Behavioral Health Initiatives (CBHI)-Mental Health Services, special education, school discipline and Child Requiring Assistance (CRA) matters—all documents regularly used by attorneys and advocates throughout Massachusetts. CLCM also publishes, on an annual basis, community resource manuals that give parents, attorneys and providers for most cities and towns in southern Essex county and Merrimack Valley a compendium of critical social and legal services for low-income children.

CLCM’s local advocacy is focused on individual legal representation of children in a range of substantive areas, including education, immigration, child welfare, mental health and juvenile justice. Its local advocacy service area encompasses Essex County and Greater Boston. CLCM provides legal representation to more than 400 clients per year; an additional 1,500 children receive limited legal assistance.

The agency also does close to 100 trainings per year across the Commonwealth, reaching 2,000 – 3,000 attorneys, providers and parents.

CLCM is funded by Massachusetts Legal Assistance Corporation, the Massachusetts Bar Foundation, the Boston Bar Foundation, and the United Way, as well as several private foundations, including Cummings, Clowes, Eastern Bank and HG Shaw, among others, along with individual and corporate donors. The good that this agency does is exponentially greater, many times over, than the resources it has at its disposal. CLCM punches well above its weight.


John Carroll is a a partner at Meehan, Boyle, Black and Bogdanow, and the immediate past chair of the Equal Justice Coalition. He is a 2016-2017 fellow with the Access to Justice Fellows Program, a project of the Massachusetts Access to Justice Commission and the Lawyers Clearinghouse that enables senior lawyers and retired judges to partner with nonprofit organizations, courts, and other public interest entities to increase equal justice for all.

Community Legal Aid: Fighting Poverty and Working for Justice for Over 50 Years

By John Carroll

When she sought help from Community Legal Aid (CLA), Brittany was a single, working mother from Central Massachusetts who put her children to bed each night on the floors of the homes of her family and friends. With no stable living arrangements and very little money, she had lost her sense of safety and security.

Prior to becoming homeless, Brittany (whose name has been changed to protect her privacy) and her two young sons had been living in a mold-infested apartment with heat that didn’t go above 52 degrees. After she was hospitalized with pneumonia, she fell behind on the rent because she was unable to work. Her landlord took her to court and the family was forced to pack up and leave. Unable to find suitable housing, Brittany applied for emergency shelter but was denied.

CLA helped put Brittany and her children back on the road to stability and independence. Because she had fallen behind on her rent for legitimate medical reasons, her CLA attorney successfully argued that the state had wrongfully denied the emergency shelter for which she was eligible. Soon she and her children were safely placed in shelter and began the search for a permanent home without worrying where they’d wind up sleeping every night. Meanwhile, Brittany’s son was worried that he would have to change schools because their shelter was in a different school district. A CLA education attorney stepped in and worked with both towns to ensure Brittany’s son could continue to attend the school that he loved.

Helping low-income families and individuals escape homelessness is just one way CLA serves as a lifeline for thousands of clients each year. CLA provides legal assistance to eligible people in the most basic areas of need: homelessness prevention, employment, education, elder law, immigration, and family law, mostly for domestic violence survivors. CLA’s work is augmented by a panel of approximately 175 private attorneys who annually donate more than 2,700 hours of legal services to the organization.

With a service area that stretches from Worcester to Massachusetts’ western border, CLA serves all of Berkshire, Franklin, Hampden, Hampshire and Worcester counties. It has full-service offices in Worcester, Northampton, Pittsfield and Springfield, along with satellite offices in Fitchburg, Greenfield, Holyoke, North Adams, Southbridge and Milford. No other legal services program in Massachusetts serves such a broad swath of the state.

In addition to covering the largest geographical area of Massachusetts’ regional legal aid programs, CLA’s roots are among the oldest in the state. Most civil legal aid programs trace their birth to President Lyndon Johnson’s “War on Poverty” in 1964, which led to the establishment of the Office of Economic Opportunity and other anti-poverty programs. Having been established in 1951 as the Legal Aid Society of Worcester by a group of attorneys from the Worcester County Bar Association, CLA’s origins precede even those programs.

As it has over the last six-plus decades, CLA will continue to grow and adapt to meet the needs of the most vulnerable residents of Central and Western Massachusetts, ensuring they have access to justice and the dignity that all people deserve, regardless of their ability to pay for legal help.

When her case was resolved, Brittany declared her attorney “a miracle worker.”

“You work so hard,” she said, “and you have gotten my family so far with your kindness alone.”

At CLA, it’s all in a day’s work.


John Carroll is a a partner at Meehan, Boyle, Black and Bogdanow, and the immediate past chair of the Equal Justice Coalition. He is a 2016-2017 fellow with the Access to Justice Fellows Program, a project of the Massachusetts Access to Justice Commission and the Lawyers Clearinghouse that enables senior lawyers and retired judges to partner with nonprofit organizations, courts, and other public interest entities to increase equal justice for all.

Want justice? Don’t be shy—grab the spotlight

By Lonnie Powers

Civil legal aid organizations are in the business of advancing one of the biggest, boldest ideas ever conceived in our nation: justice for all. It’s an idea with roots in our country’s founding principle that we are all equal participants in our society and thus deserving of equal rights, opportunities, and the protections of the law.

Of course, implementing big, bold ideas requires persistence, imagination, and money. The problem with civil legal aid, which provides legal advice or representation to people struggling to make ends meet, is that it has been severely underfunded since its inception in the late 1800s. Consequently, poor people facing non-criminal legal matters such as eviction, foreclosure, access to educational accommodations, or assistance to escape domestic abuse are left without help. Sadly, this exclusion of millions of Americans from justice remains unseen.

In a history compiled by the Center for Law and Social Policy (CLASP), authors Alan Houseman and Linda Perle note that in the early 1900s “no legal aid program had adequate resources,” and that “legal aid reached less than 1 percent of those in need.” Civil legal aid programs began receiving federal funding in the 1960s as part of the War on Poverty and now also receive funding from IOLTA programs in every state, along with state and local support. (IOLTA stands for Interest on Lawyers Trust Accounts and is the money earned from interest-bearing accounts with funds pooled from lawyers handling nominal or short-term client funds.) Unfortunately, demand for services continues to outstrip supply by an alarming margin; nationally, more than 50 percent of those who seek civil legal aid are turned away due to lack of resources. Here in Massachusetts, the number is even higher, with nearly two-thirds of eligible people seeking legal assistance being turned away.

Funding woes stem in large part from a lack of public knowledge about civil legal aid, despite broad support for the ideals of fairness and justice. The average person simply does not know what civil legal aid is and how its benefits often extend beyond the individuals who receive it to the larger society by bringing about systemic reform, assisting people in remaining independent rather than reliant on government services, and helping our judicial system to run more efficiently. Civil legal aid is not a cause that lends itself easily to catchy slogans, buzz-worthy viral marketing campaigns, or celebrity endorsements.

So what should we do? Sean Gibbons, executive director of The Communications Network, offered some advice in the Stanford Social Innovation Review last February: “At their core, foundations and nonprofits are in the business of developing and advancing big, bold ideas. If you want your ideas to take hold and win, you need to communicate and communicate well. It’s not an option anymore—it’s a necessity.”

Recognizing this new reality, in 2013, national civil legal aid advocates and leaders formed Voices for Civil Justice, an organization dedicated to increasing the visibility of civil legal aid in the national media, increasing the capacity for media advocacy in civil legal aid organizations, and strengthening the notion of civil legal aid as an indispensable societal resource. Taking a strategic approach to educating the public about civil legal aid, the organization has funded messaging research and developed tools and other resources to help civil legal aid advocates speak more effectively about their work and do a better job of engaging the media in covering that work. This strategy is paying dividends, judging by Voices for Civil Justice’s press clips page, which is packed with stories that bring much-needed attention to the various barriers to justice  and the organizations and individuals that are working to overcome them.

For civil legal aid to fulfill its mission of ensuring access to justice for all, we must become better known and appreciated by the public. Accomplishing that requires broadcasting the stories of the people we serve―and the life-changing, live-saving work we do on their behalf and for the good of society. To do that, organizations must invest in strategic communications.

As Voices’ executive director Martha Bergmark told me, “At Voices for Civil Justice, we provide opinion research, messages, training and other resources to help the people who do know about the vital role of civil legal aid to be more effective and more frequent messengers―whether they’re communicating with a policy maker, a reporter, a donor, or their in-laws.”

There is a strong body of research and case studies that offer successful models for effectively sharing our stories of impact. In fact, the piece by Sean Gibbons quoted above was penned as part of a collaboration between The Communications Network and the Stanford Social Innovation Review on series of articles by nonprofit and foundation leaders showcasing successful social change communications campaigns. The Communications Network has created the portal com-matters.org to disseminate its model for effective social change communications based on a large research project it completed in 2014.

These are just a few of the resources available to us as we look to create platforms from which to spread the word about the critical but overlooked role that civil legal aid plays in our society. If you work in the field and aren’t yet a member of the JusticeVoices Network, consider signing up! While those of us doing this work are surely not in it for the glory, the time for toiling in obscurity is over.

Lonnie Powers is executive director of the Massachusetts Legal Assistance Corporation.


Celebrating Pro Bono Month

By Lonnie Powers

Voluntary service to people in need is a deep tradition of the legal profession. Here in Massachusetts, it is clear that equal access to justice has come to depend on the pro bono services of attorneys.

Last week, the Boston Bar Association’s Statewide Task Force to Expand Civil Legal Aid in Massachusetts, formed in April 2013 to assess civil legal needs in the state, released Investing in Justice: A Roadmap to Cost-Effective Funding of Civil Legal Aid in Massachusetts. The Task Force’s report found that attorneys in Massachusetts donated 82,000 pro bono hours to four civil legal aid service providers in 2013. Worth $17.6 million, the contribution is greater even than the $13 million provided by the state to civil legal aid organizations that year. (State funding for civil legal aid was increased to $15 million for the current fiscal year.)

Pro bono services are a crucial contribution to the workings of our civil justice system, and are just one example of the generosity of members of the bar to our most vulnerable residents. Even so, it’s not enough to meet rising need for civil legal aid. Throughout October, the American Bar Association is celebrating Pro Bono Month to inspire attorneys to volunteer their services to those who need it most.

Indeed, the BBA’s Task Force report also documents that 30,000 low-income clients — or two-thirds of those who qualify for civil legal assistance — were denied services in 2013 simply because organizations did not have the resources to take their cases. The lack of services meant that many of those turned away were left to represent themselves — often losing their cases — or forced to drop their claims.

One of the recommendations of the Task Force is to encourage law firms to consider providing senior attorneys with space, overhead and support for pro bono activities. It also recommended the expansion of programs such as “Lawyer for the Day” at Boston Housing Court — since its inception 14 years ago, 12,000 attorneys have voluntarily assisted 15,000 people with issues related to eviction and code enforcement — to other areas of the state.

Though vital to our court system, pro bono services from attorneys cannot fill the gaps in justice that leave many poor people without legal representation. Such representation is much-needed when resolving conflicts related to the basic necessities of life such as housing, employment, classroom accommodations for our children with disabilities and family conflicts related to child support and custody, divorce and domestic violence. Pro bono service makes a difference, but we need more resources from the state if we are to achieve equal justice for all.

As we mark Pro Bono Month, we hope you’ll take the time to contact your state senator and representative and urge them to support increased funding for civil legal aid. Meanwhile, if you are an attorney, please consider pro bono service under the auspices of a legal aid organization. Every person deserves equal access to justice, regardless of income.

Lonnie A. Powers is the Executive Director of the Massachusetts Legal Assistance Corporation. He has more than 40 years of policy and legal experience at the state and national levels, having devoted the majority of his career to establishing, building, sustaining and revitalizing legal aid organizations. Lonnie began his legal career in his native Arkansas, first with the Attorney General’s Office and later with Legal Services of Arkansas, where he served as Executive Director.