Rick Glassman, director of advocacy at the Disability Law Center, was quoted in a March 9 WBUR article about the difficulties wheelchair users face when trying to get their chairs repaired.
Glassman said one major issue was the shrinking number of companies that sell wheelchairs. “There’s too much market consolidation, and there’s no consumer power,” he said.
Over the past few decades, the number of dealers has dwindled to just a handful in New England, he said, and two national providers — Numotion and National Seating and Mobility — dominate the market. Wheelchair users are stuck with few choices, Glassman said, and “very poor customer service.”